FAQ

We specialize in a wide variety of plants including fruit trees (Apples, Apricots, Peaches, Cherries), ornamental plants (Bamboos, Berries, Bulbs), hedging solutions (Classic Hedging, Evergreen Hedging, Flowering Hedging), trees (Coastal Trees, Evergreen Trees, Conifers), and gardening essentials (Feeds & Soil Enrichers).

Yes! We offer plants for all skill levels, from novice to expert gardeners. Our product descriptions include care difficulty levels, and our team is always available to provide guidance for your specific growing conditions.

Absolutely! Each plant comes with detailed care instructions tailored to its specific needs. We also include seasonal tips and climate considerations to help your plants thrive in your garden.

You can create an account during checkout by providing your email address and creating a password. Having an account allows you to track orders, save your preferences, and receive personalized gardening advice.

Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at [email protected] with your order number. After this period, orders enter our processing system and cannot be changed.

Yes, we offer special pricing for commercial projects and large residential plantings. Please contact our customer service team for custom quotes on bulk orders.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Yes, we use industry-standard encryption and security measures to protect your payment information. We do not store sensitive payment details on our servers.

Your card will be charged when your order is processed, typically within 1-2 business days of order placement.

We ship globally to most countries, excluding some parts of Asia and remote areas due to logistical constraints. If you’re unsure about delivery to your location, please contact us before ordering.

We offer two shipping options:
• Standard Shipping ($12.95): Via DHL or FedEx, delivered 10-15 days after dispatch
• Free Shipping: Via EMS for orders over $50, delivered 15-25 days after dispatch

Order processing takes 1-2 business days. Our expert team carefully selects, packages, and prepares your plants for their journey, considering factors like climate and season.

Yes, we provide tracking information for all orders once they are dispatched. You’ll receive an email with tracking details to monitor your order’s progress.

We use sustainable packaging materials and specialized techniques. Each plant is securely potted or wrapped with moisture-retaining materials, and we tailor packaging based on your local climate to ensure plants withstand temperature variations during transit.

We accept returns within 15 days of receipt. Plants must be in their original condition and packaging. Contact our customer service to initiate a return.

We stand by our premium quality. If your plants arrive in less-than-perfect condition, contact us immediately with photos of the issue. We’ll provide a hassle-free solution, which may include replacement or refund.

Refunds are processed to your original payment method within 5-7 business days after we receive the returned items.